Privacy policy

REVIVE & RENEW

PRIVACY POLICY

Last updated: September 2026

Revive & Renew respects your privacy and is committed to protecting the personal and health information entrusted to us.

Revive & Renew operates a nurse-led aesthetics, wellness and women’s health clinic and also operates this website and online store, including related information, content, features, tools, products and services (collectively, the “Services”).

Our online store is powered by Shopify, which enables us to provide online shopping and related services.

This Privacy Policy explains how Revive & Renew collects, holds, uses and discloses personal information when you:

  • visit or use our website or online store;
  • purchase a product or service;
  • make or attend an appointment;
  • complete a consultation, medical history or consent form;
  • receive treatment or clinical care from us;
  • communicate with us; or
  • otherwise interact with Revive & Renew.

As an Australian health service provider, we recognise that some of the information entrusted to us is health information and sensitive information requiring a particularly high level of confidentiality and protection.

We handle personal and health information in accordance with applicable Australian privacy legislation, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), together with other applicable professional, health-record, regulatory and legal obligations.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, handling, use or disclosure of personal information, this Privacy Policy will apply.

1. PERSONAL INFORMATION WE COLLECT

“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

The personal information we collect depends on how you interact with Revive & Renew.

Contact and identifying information

We may collect:

  • your name;
  • date of birth;
  • residential, billing or shipping address;
  • telephone number;
  • email address;
  • emergency contact details; and
  • other information necessary to identify or communicate with you.

Health and clinical information

When you receive clinical, aesthetic, wellness or health-related services from Revive & Renew, we may collect sensitive health information including:

  • medical and health history;
  • allergies;
  • current and previous medications;
  • relevant medical conditions;
  • previous procedures and treatments;
  • information about pregnancy or breastfeeding where clinically relevant;
  • information relevant to treatment suitability or contraindications;
  • consultation and clinical notes;
  • clinical assessments;
  • treatment plans and recommendations;
  • treatment records;
  • prescription-related information where applicable;
  • treatment outcomes and follow-up information;
  • adverse events or complications;
  • clinical photographs and images;
  • consent forms; and
  • correspondence relating to your care.

Health information is treated as sensitive and confidential information.

Financial and transaction information

We may collect or process information relating to:

  • purchases;
  • bookings;
  • payments;
  • deposits;
  • refunds;
  • returns and exchanges;
  • payment confirmation;
  • transaction history;
  • billing information; and
  • payment method.

Payment card details may be processed by our payment providers rather than stored directly by Revive & Renew.

Online account and shopping information

When using our website or online store, information may include:

  • account information;
  • preferences and settings;
  • products viewed;
  • products placed in your cart or wishlist;
  • purchases, returns, exchanges or cancellations;
  • previous transactions; and
  • interactions with our online store.

Communications

We may collect information you provide when communicating with us through:

  • telephone;
  • SMS;
  • email;
  • online forms;
  • our website;
  • booking platforms;
  • social media;
  • customer support enquiries; or
  • in-person communications.

Device and website information

When you access our website, certain information may be collected automatically, including:

  • IP address;
  • browser type;
  • device information;
  • network information;
  • unique device identifiers;
  • website usage information; and
  • information about how and when you interact with or navigate our Services.

2. HOW WE COLLECT PERSONAL INFORMATION

Where practicable, we collect personal and health information directly from you.

This may occur when you:

  • make an appointment;
  • complete a consultation, medical history or consent form;
  • attend Revive & Renew;
  • receive a treatment or service;
  • create an online account;
  • purchase a product or service;
  • communicate with us;
  • subscribe to communications;
  • use our website or online store; or
  • otherwise provide information to us.

Information may also be collected automatically through our website using cookies and similar technologies.

Where necessary and permitted by law, we may receive information from third parties including:

  • medical practitioners;
  • nurse practitioners;
  • prescribing practitioners;
  • other healthcare professionals involved in your care;
  • pathology or pharmacy providers;
  • your authorised representative;
  • Shopify;
  • booking and practice-management platforms;
  • payment providers;
  • delivery and fulfilment providers; and
  • other technology or service providers.

3. WHY WE COLLECT AND USE YOUR INFORMATION

We collect, hold and use personal information where reasonably necessary to provide our services and operate Revive & Renew.

Clinical care

We may use your information to:

  • assess your suitability for treatment;
  • identify contraindications and clinical risks;
  • provide safe and appropriate clinical care;
  • develop and document treatment plans;
  • maintain accurate clinical records;
  • monitor treatment outcomes;
  • provide aftercare and follow-up;
  • manage adverse events or complications;
  • coordinate care with authorised healthcare professionals;
  • arrange clinical review, prescriptions or other services where appropriate; and
  • meet our professional, clinical, regulatory and legal obligations.

Shopping and business services

We may use personal information to:

  • process purchases and payments;
  • fulfil orders;
  • arrange shipping;
  • manage returns, exchanges and refunds;
  • manage bookings and accounts;
  • remember preferences;
  • provide customer support;
  • improve our products and services;
  • communicate with you about your orders, appointments or account; and
  • maintain our business relationship with you.

Security and fraud prevention

Information may be used to:

  • authenticate accounts;
  • maintain secure payment and shopping systems;
  • detect or investigate fraudulent, malicious, unsafe or unlawful activity;
  • protect our systems, patients, customers and business; and
  • meet applicable security requirements.

Legal and regulatory purposes

We may use information where necessary to:

  • comply with applicable law;
  • meet healthcare and professional record-keeping requirements;
  • respond to valid legal processes;
  • cooperate with authorised regulators or government agencies;
  • manage complaints;
  • manage actual or potential legal proceedings; and
  • protect or enforce our legal rights.

4. CLINICAL PHOTOGRAPHS AND IMAGES

Revive & Renew may take photographs or other images where reasonably necessary for:

  • clinical assessment;
  • treatment planning;
  • documenting baseline presentation;
  • maintaining clinical records;
  • monitoring treatment progress;
  • assessing treatment outcomes; or
  • managing complications or follow-up care.

Clinical photographs are treated as confidential health information.

Consent to clinical photography does not automatically constitute consent for photographs or images to be used for social media, advertising, marketing, promotional or other public purposes.

Where we wish to use identifiable patient photographs for marketing, advertising, social media, promotional or educational purposes beyond your clinical care, appropriate separate consent will be obtained.

Where applicable, you may decline optional marketing or promotional use of your photographs without affecting your eligibility to receive treatment.

5. MARKETING AND ADVERTISING

Where permitted by law and, where required, with your consent, we may use personal information to communicate with you about:

  • clinic news;
  • products;
  • services;
  • events;
  • educational information;
  • special offers; and
  • promotions.

Communications may be sent by email, SMS or other permitted channels.

You may opt out of marketing communications at any time using the unsubscribe function provided or by contacting Revive & Renew.

Opting out of marketing will not prevent us from sending communications necessary for your care or transactions, including appointment information, treatment follow-up, safety information, order confirmations or other essential service communications.

We will not use sensitive health information for direct marketing except where permitted by applicable privacy law and any required consent has been obtained.

6. HOW WE DISCLOSE PERSONAL INFORMATION

We do not sell patient health information.

Personal information may be disclosed where reasonably necessary to provide our services, operate our business, or comply with legal obligations.

This may include disclosure to:

  • medical practitioners;
  • nurse practitioners;
  • prescribing practitioners;
  • other healthcare professionals involved in your care;
  • pathology, pharmacy or other clinical service providers;
  • Shopify;
  • practice-management and appointment-booking providers;
  • payment processors;
  • IT and cloud-storage providers;
  • website providers;
  • communications providers;
  • delivery, fulfilment and shipping providers;
  • professional advisers and insurers;
  • regulatory bodies; and
  • government agencies, courts or other parties where required or authorised by law.

We may also disclose information where you specifically request or consent to the disclosure.

Only information reasonably necessary for the relevant purpose will be disclosed.

7. RELATIONSHIP WITH SHOPIFY

Our online store is powered by Shopify.

Shopify collects and processes certain personal information relating to your access to and use of our online Services to enable the operation, security and improvement of our online store.

Information submitted through our online store may be transmitted to and processed by Shopify and its authorised service providers, including in countries outside Australia.

Shopify may also process information obtained through your interactions with our store and other merchants to provide certain enhanced features, security, analytics or personalised experiences.

Where Shopify independently determines the purposes and means by which it processes personal information, Shopify is responsible for that processing in accordance with its own privacy practices.

You can obtain further information by reviewing the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

8. THIRD-PARTY WEBSITES AND SERVICES

Our website or Services may contain links to websites, social media platforms or online services operated by third parties.

Third-party services have their own privacy and security practices, and we encourage you to review their privacy policies before providing personal information.

Revive & Renew is not responsible for the privacy practices, security or content of third-party websites that we do not control.

Information you choose to publish on public or semi-public platforms, including social media, may be visible to other users.

9. COOKIES AND ONLINE TECHNOLOGIES

Our website, Shopify and other authorised service providers may use cookies and similar technologies.

These technologies may be used to:

  • operate and secure the website;
  • remember your preferences;
  • understand website usage;
  • analyse performance;
  • improve your experience;
  • maintain shopping-cart functionality; and
  • provide advertising or marketing functionality where permitted.

Depending on your location and applicable law, you may have choices regarding certain cookies, analytics or personalised advertising.

10. SECURITY OF YOUR INFORMATION

Revive & Renew takes reasonable steps to protect personal and health information from:

  • misuse;
  • interference;
  • loss;
  • unauthorised access;
  • modification; and
  • unauthorised disclosure.

Our safeguards may include:

  • password-protected systems;
  • access controls;
  • secure practice-management and booking systems;
  • secure electronic storage;
  • secure storage of physical records;
  • appropriate confidentiality procedures; and
  • limiting access to information according to clinical or operational need.

No electronic or data-storage system can be guaranteed to be completely secure. We therefore continually consider appropriate safeguards based on the nature and sensitivity of the information we hold.

We recommend that sensitive or confidential information is not sent through insecure communication channels.

11. RETENTION OF INFORMATION AND CLINICAL RECORDS

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, professional, clinical, insurance and regulatory requirements.

Clinical records may be subject to specific minimum retention requirements.

Accordingly, a request to delete personal information does not necessarily mean that Revive & Renew can delete a clinical or health record where we are legally, professionally or otherwise required or authorised to retain it.

When personal information is no longer required and we are not required or authorised to retain it, we will take reasonable steps to securely destroy or de-identify it.

12. ACCESS AND CORRECTION

You may request access to personal information Revive & Renew holds about you.

You may also request correction of information you believe is:

  • inaccurate;
  • out of date;
  • incomplete;
  • irrelevant; or
  • misleading.

We may need to verify your identity before providing access to or correcting personal information.

There may be circumstances where access is restricted or refused as permitted or required by law. Where applicable, we will explain the reason for the decision and available complaint mechanisms.

13. OTHER PRIVACY RIGHTS

Depending on where you live and the laws applicable to you, you may have additional privacy rights relating to:

  • access to personal information;
  • correction;
  • deletion in certain circumstances;
  • portability;
  • objection or restriction of certain processing; and
  • personalised or targeted advertising.

These rights are not absolute and may be subject to legal exceptions.

In particular, deletion rights do not override Australian clinical, health-record or other legal requirements requiring Revive & Renew to retain information.

We will not discriminate against you because you exercise a privacy right available to you under applicable law.

14. CHILDREN AND YOUNG PEOPLE

Some clinical services provided by Revive & Renew may be available to persons under 18 where clinically appropriate and where appropriate consent and authorisation requirements are satisfied.

Where we collect personal or health information relating to a child or young person, we will handle that information in accordance with applicable privacy, healthcare, consent and professional requirements.

Our online shopping Services are not specifically directed at children.

A parent, guardian or other authorised representative may contact us regarding personal information relating to a child where legally authorised to do so.

15. OVERSEAS STORAGE AND INTERNATIONAL TRANSFERS

Some of the technology and service providers used by Revive & Renew, including Shopify and other cloud, communications, payment, booking or technology providers, may process or store personal information outside Australia.

Where personal information is disclosed overseas, Revive & Renew will take reasonable steps required under applicable Australian privacy law in relation to that disclosure.

Where practicable, information about relevant overseas locations may be obtained by contacting us or reviewing the privacy policies of the relevant service providers.

For individuals located in jurisdictions such as the European Economic Area or United Kingdom, additional international data-transfer protections may apply in accordance with relevant law.

16. DATA BREACHES

Revive & Renew takes data breaches seriously.

If we become aware of a suspected or actual data breach involving personal information, we will assess and manage the incident in accordance with applicable law.

Where a breach is likely to result in serious harm and notification is required under Australia’s Notifiable Data Breaches scheme, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required.

17. PRIVACY COMPLAINTS

If you have a concern or complaint about how Revive & Renew has handled your personal or health information, please contact us using the details below.

We will take your concern seriously, investigate it appropriately and aim to respond within a reasonable period.

If you are not satisfied with our response, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or another relevant privacy or regulatory authority.

18. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in:

  • our services;
  • clinical practices;
  • technology;
  • service providers;
  • business operations; or
  • legal and regulatory requirements.

The current version will be published on our website together with the date it was last updated.

19. CONTACT REVIVE & RENEW

If you have questions about this Privacy Policy, wish to request access to or correction of your information, or wish to make a privacy complaint, please contact:

Revive & Renew
Sandra Vinciguerra – Registered Nurse / Owner
Suite 20, Level 1
Kingsley Professional Centre
56 Creaney Drive
Kingsley WA 6026
Australia

Phone: 0412 263 722
Email: enquire.reviveandrenew@gmail.com

AHPRA Registration: NMW0001594933

Revive & Renew is committed to respecting the privacy of our patients and customers and protecting the confidentiality, integrity and security of the information entrusted to us.