Policies - Packages, Refund, Deposit and Cancellation

Package Availability
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Treatment packages can only be redeemed at Revive & Renew, unless otherwise stated at the time of purchase.

Non-Transferable Packages -

Packages cannot be shared between multiple clients, transferred to another person, or exchanged for a different service.

Refunds- 
All treatment packages and prepaid services are non-refundable.

Suitability of Treatment
- Our practitioner(s) will assess each client to ensure treatments are appropriate and safe. Revive & Renew reserves the right to decline or modify treatment if it is not considered suitable, at the discretion of the treating clinician.

Package Validity
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Standard dermal treatment packages consist of a set number of sessions and are valid for six months from the date of purchase. Package validity cannot be extended.

Cancellation Policy -
A minimum of 48 hours’ notice is required to cancel or reschedule any appointment. The prepaid portion of your treatment will be forfeited.

Late Cancellations & No-Shows
- If you fail to attend your appointment or provide less than 48 hours’ notice, the prepaid portion of your package for that session will be forfeited.

Treatment Changes
- If a purchased package becomes unsuitable due to clinical reasons, your practitioner may recommend an alternative treatment option at their discretion.