Patient & Customer Privacy Policy

REVIVE & RENEW

Effective date: September 2026

Revive & Renew is committed to protecting the privacy, confidentiality and security of the personal and health information entrusted to us.

As a nurse-led aesthetics, wellness and women’s health clinic, we understand that our patients and clients may provide us with sensitive and confidential information. We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles.

1. Information We Collect

We may collect personal information that is reasonably necessary to provide our services and operate our clinic.

This may include:

Name, date of birth and contact details
Address
Emergency contact details
Appointment and booking information
Medical and health history
Current and previous medications
Allergies and relevant medical conditions
Treatment history
Consultation and clinical notes
Treatment plans and recommendations
Photographs and images taken for clinical assessment, treatment planning and monitoring
Information relating to prescriptions or treatments where applicable
Correspondence between you and Revive & Renew
Payment and transaction information
Consent forms and other documentation associated with your care
Information provided through our website, online booking system, forms, email, telephone, SMS or social media.

Health information is considered sensitive information and is treated with additional care and confidentiality.

2. Why We Collect Your Information

We collect, hold, use and disclose personal information where reasonably necessary to:

Assess your suitability for treatments or services
Provide safe and appropriate clinical care
Develop and document treatment plans
Maintain accurate clinical records
Monitor treatment outcomes and provide follow-up care
Communicate with you regarding appointments, treatments and aftercare
Arrange consultations, prescriptions or clinical review with authorised medical practitioners or other healthcare professionals involved in your care
Process payments and manage accounts
Meet our professional, clinical, regulatory and legal obligations
Manage enquiries, feedback and complaints
Improve the operation and quality of our services
Send marketing or promotional communications where permitted and, where required, with your consent.

We will not use your health information for direct marketing without the consent required by applicable privacy law.

3. How We Collect Information

Where practicable, we collect personal and health information directly from you.

This may occur when you:

Make an appointment
Complete a consultation, medical history or consent form
Attend the clinic
Communicate with us by telephone, SMS, email, website or social media
Use our online booking system
Purchase a product, treatment or gift voucher
Participate in a consultation or treatment.

In some circumstances, and where permitted, information may also be obtained from another healthcare professional, prescribing practitioner, pathology provider, pharmacy, your authorised representative or another person involved in your care.

4. Clinical Photographs and Images

Revive & Renew may take photographs or other images where reasonably necessary for clinical assessment, treatment planning, documentation, monitoring progress or maintaining clinical records.

Clinical photographs form part of your confidential patient information and will be handled accordingly.

We will not use identifiable clinical photographs for advertising, marketing, social media, education or promotional purposes without obtaining the appropriate separate consent.

Consent to treatment does not automatically constitute consent for photographs to be used for marketing or promotional purposes.

5. How We Store and Protect Your Information

Revive & Renew takes reasonable steps to protect personal and health information from misuse, interference, loss, unauthorised access, modification or disclosure.

Information may be held electronically and, where applicable, in physical records.

We use appropriate administrative, technical and physical safeguards, which may include:

Password-protected systems
Restricted access to clinical and business records
Secure practice-management and booking systems
Secure storage of physical documentation
Appropriate staff confidentiality and privacy procedures
Access controls appropriate to an individual’s role and responsibilities.

We retain clinical and business records for the periods required by applicable professional, regulatory and legal requirements and securely destroy or de-identify information when it is no longer required, where permitted by law.

6. Disclosure of Personal and Health Information

We do not sell patient or customer personal information.

Personal or health information may be disclosed where reasonably necessary for your care or the operation of our services, including to:

Medical practitioners and nurse practitioners involved in your care
Prescribing practitioners
Other healthcare professionals involved in your treatment, where appropriate
Pathology, pharmacy or other clinical service providers where required
Practice-management, booking, communications, payment, IT and data-storage service providers
Professional advisers, insurers or regulatory bodies where appropriate
Government agencies, courts or other parties where disclosure is required or authorised by law.

Where consent is required for disclosure, we will seek your consent before disclosing the information.

7. Third-Party Service Providers and Overseas Data

Revive & Renew uses third-party technology and service providers to assist with functions such as appointment management, communications, payment processing, website services, data storage and business administration.

Some providers may store or process information using infrastructure located outside Australia.

Where personal information may be disclosed to an overseas recipient, Revive & Renew will take reasonable steps as required by applicable Australian privacy law in relation to that disclosure.

Further information about the countries in which our relevant service providers process or store information may be requested from us.

8. Website, Online Bookings and Cookies

When you visit our website or use our online booking services, certain technical information may be collected automatically, including information such as your browser type, device information, IP address and website usage information.

Our website and third-party services may use cookies or similar technologies to operate the website, understand how it is used and improve our services.

Where third-party platforms are used, their own privacy policies may also apply.

9. Marketing Communications

With your consent or where otherwise permitted by law, we may contact you regarding clinic news, services, events, promotions or other information that may be relevant to you.

You may opt out of marketing communications at any time by using the unsubscribe facility provided or contacting Revive & Renew.

Opting out of marketing communications will not prevent us from contacting you about appointments, treatment, clinical follow-up, safety information or other communications necessary in connection with your care.

10. Accessing or Correcting Your Information

You may request access to personal information Revive & Renew holds about you and may ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

Requests should be made directly to Revive & Renew.

We may need to verify your identity before providing access to personal or health information.

In some circumstances, access may be restricted or refused where permitted or required by law. If this occurs, we will generally provide you with the reason for the decision and information about available complaint mechanisms, where required.

11. Data Breaches

Revive & Renew takes the security of patient and customer information seriously.

If we become aware of a data breach, we will assess and manage the incident in accordance with our legal obligations, including the requirements of the Notifiable Data Breaches scheme where applicable.

Where notification is legally required, affected individuals and the relevant regulatory authority will be notified in accordance with applicable law.

12. Privacy Complaints

If you have a question or concern about how your personal or health information has been handled, please contact Revive & Renew.

We will acknowledge and investigate privacy complaints and aim to respond within a reasonable timeframe.

If you are not satisfied with our response, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

13. Changes to This Privacy Policy

Revive & Renew may update this Privacy Policy periodically to reflect changes to our services, technology, business practices or legal obligations.

The current version will be made available through our website or upon request.

14. Contact Us

Revive & Renew
Suite 20 Level 1 Kingsley Professional Centre, Kingsley Western Australia 6026

Privacy Contact: Sandra Vinciguerra, Registered Nurse / Owner
Email: enquire.reviveandrenew@gmail.com
Phone: 0412263722
Website: www.reviveandrenew.net

For privacy information or to lodge a privacy complaint, you may also contact the Office of the Australian Information Commissioner (OAIC).

Revive & Renew respects your privacy and recognises the trust you place in us when providing personal and health information. Protecting the confidentiality, integrity and security of that information is an important part of the care we provide.